Refund Policy

Return Policy

We can only process returns for Scaler Tips Depot defective items purchased within the previous fifteen (15) days. Returned goods require prior authorization by Scaler Tips Depot and the manufacturer. All returns must be sent directly to the manufacturer and require a formal RMA issued by Scaler Tips Depot along with with a full explanation of what it is defective.

Do not return items to the manufacturer or to Scaler Tips Depot™ without a formal RMA. Items sent to the manufacturer or to Scaler Tips Depot™ without an RMA will be rejected and will be returned to the customer at the customer’s expense.

A 25% restocking fee is charged by manufacturers for returns due to the health code requirements to reprocess products and repackage them for sale.

Before you open a package, please ensure that it contains the item that you ordered. Small equipment that has been opened or used, such as handpieces or scalers or sensors, cannot be returned for credit or exchange due to health code requirements. It will be repaired or replaced according to the manufacturer’s warranty.

The following items can not be returned:

  • Items that have been used or come in contact with any human fluid
  • Items that have been sterilized
  • Opened or Demo Items
  • Items not purchased within the previous 15 days
  • Small equipment, custom ordered Items, and personalized items
  • Special ordered items that we do not normally stock
  • Items that cannot be returned to the manufacturer

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Conexis Direct, 8 The Green, Suite #7350, Dover DE 19901, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Conexis Direct, 8 The Green, Suite #7350, Dover DE 19901, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.